OneVP FAQs
As a new user of the OneVP, we can imagine you may have some questions! We have gathered a list of commonly asked questions to provide you with access to information to try to resolve any simple issues yourself. If these FAQ’s are not helpful, please contact our Customer Experience Team by calling 866.932.7891 on your OneVP.
The all-new OneVP is a top-notch multi-function entertainment unit that can play multiple apps also has VP capabilities to make and receive calls from the comfort of their couch like never before.
Please visit zvrs.com/onevp and fill out the OneVP application form. If you need assistance with ordering your OneVP, please contact ZVRS at 866-932-7891.
The OneVP will be available at no charge to qualified Deaf and hard of hearing individuals.
To use OneVP, you need a reliable Internet connection in your household and a HDTV with an open HDMI input. Your OneVP comes with a webcam, a remote, an Ethernet cord, a HDMI cable, and a power adapter.
If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with OneVP.
At this time, OneVP will work with POP to alert you when you have a call, not Firefly. It also would have an alert system coming through TV and wakes the TV up from sleep if CEC is set up. If this changes, we will communicate with you.
Yes! Just like any ZVRS product, you can make and receive one-line VCO calls with your OneVP. You can make a VCO call and use OneVP’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.
1.. OneVP does not have any power switch, just touch the remote to wake up OneVP. It is set to automatically go to sleep after not being used for a few minutes.
2. If your OneVP does not turn on, make sure the OneVP is connected to power.
2. If your OneVP does not turn on, make sure the OneVP is connected to power.
If you are still having problems, please go to FAQ #9 below to learn how to get more help.
No worries! We’re here to help you. Please call the ZVRS Customer Experience Team (CET) at 866-932-7891 or email them at help@zvrs.com. For more information on CET hours, visit bit.ly/zvrshelp.
We would love to answer your question! Just give our Customer Experience Team (CET) a call at at 866-932-7891 or email them at help@zvrs.com. For more information on CET hours, visit bit.ly/zvrshelp.